Grievance Redressal
Grievance Redressal Process
Orelius Financial Advisory and Management Services Limited is committed to addressing all complaints and grievances related to its services in a timely and effective manner. We understand the importance of promptly resolving customer concerns to ensure exceptional customer service.
For the timely and proper redressal of Investor’s complaints and grievances, Orelius shall have the following Grievance Redressal and Dispute Handling Mechanism in place:
priority_high First Point of Contact:
Orelius has appointed Shilpa Kanodia (Compliance Officer for Orelius Financial Advisory and Management Services Limited) as a first point of contact for the redressal of investor complaints. The investors may reach out on the below mentioned contact details for raising their grievances.
Orelius shall endeavor to resolve the investor complaint(s) within 21 (twenty-one) calendar days from the date of receipt of the complaint.
keyboard_double_arrow_up First Escalation of Complaint:
Should the investor remain dissatisfied with the resolution offered or the response provided by the first point of contact at Orelius, the Investor can contact Radhika Appulingah, The Principal Officer of Orelius Financial Advisory and Management Services Limited on the below mentioned contact details.
account_balance Further Escalation of Complaint:
Should the investor remain dissatisfied with the resolution offered, or the response provided by Principal Officer of Orelius Financial Advisory and Management Services Limited, the investor can register or lodge their grievance with SEBI through the online portal SCORES (SEBI COMPLAINTS REDRESS SYSTEM).
SCORES facilitates investors to lodge complaints online with SEBI and subsequently view their status. If the investor remains dissatisfied with the resolution provided through Scores platform, they can initiate dispute resolution through the Online Dispute Resolution Portal (ODR).
Alternatively, the client can directly initiate dispute resolution through the ODR Portal if the grievance lodged with Orelius is not satisfactorily resolved at the first or any subsequent stage of escalations mentioned above.
The dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration on the SEBI SCOREs platform or not pending before any arbitral process, court, tribunal or consumer forum or is non-arbitrable in terms of Indian law.